Dårlige erfaringer - bike-discount.de? {{forumTopicSubject}}

Jeg er lidt i en situation, hvor jeg aldrig har oplevet noget lignende og nu ikke helt ved hvad jeg skal gøre... Har andre oplevet lignende dårlig service fra bike-discount?

Engelsk review fra Trustpilot af min oplevelse:
"I've been a customer for years and happy to be so until very recently. I've never ever experienced such a bad customer service:

I bought a new crank for my MTB, which it needed. I found the best price on bike-discount.de (great price comes with a cut of costs somewhere)... I installed the crank during the weekend, but after three days I noticed a wiggle in the crank, which was due to a faulty threading. After three days of use, the threading was completely worn out. I was surprised and send the crank back to Germany.

Here it took bike-discount.de THREE weeks to look at my crankset, then send it back - and here's where it gets really tricky. They haven't done anything. After three weeks I've gotten the same crank back. Or not quite, they only send the drive-side!!! So I ask where the other half is and they say it's in the mail. Who does this?

Anyways - so after more than a month I recieve my crank set back. Not being repaired or anything. Now I ask for a refund, but gets told I've mounted the pedals wrong. And now they won't respond to my e-mails.
I've repaired bikes for several years and know how to mount pedals. They even have a "L" and "R" marking, ffs!

So now I'm left frustrated, without a functional bike, with a useless crank and bike-discount refusing to refund the money. I mean, how can a business survive with this kind of service?

TLDR: The company is slow, bad and refusing to refund the money I paid for a defect product. This is by far the worst online shopping experience ever!"